Frequently Asked Questions
I’ve had back pain for years, is it too late for this to help me?
NO. Even long-term back pain can benefit from proper lumbar support and reduced spinal strain. This brace helps stabilise your back, reduce disc pressure, and give overworked muscles a chance to rest and recover.
Can I wear it under my clothes without it being noticeable?
Yes. The brace is made from slim, 4-way stretch fabric with 3D knitting technology, allowing it to sit comfortably and discreetly under clothing without bulk or stiffness.
Is it comfortable enough to wear all day?
Absolutely. The soft velvet inner lining prevents skin irritation, while breathable materials keep you cool. Many users comfortably wear it during work, exercise or long periods of sitting or standing.
Will it slip or roll when I move?
No. The brace includes dual silicone anti-slip bands that keep it securely in place during movement, bending or lifting - no rolling, bunching or constant readjusting.
Can I adjust the level of compression?
Yes. The dual elastic tension straps allow you to customise compression based on your comfort and support needs - from light posture support to firm stabilisation.
What back conditions is this brace suitable for?
It is commonly used for:
- Lower back pain
- Muscle weakness or strain
- Disc herniation
- Sciatica
- Scoliosis
- Arthritis or osteoarthritis
- Posture correction
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at balancebodiesau@gmail.com.
Our operating times are Monday to Friday, 8AM - 8PM AEST. We aim to respond within 24 hours during weekdays.